FAQ

Where is KPOP OMO based?

We are located in South Korea.

 

SHOPPING

Do the albums count towards Hanteo and Gaon charts?

Yes, all album purchases counts but may not be updated in real time, as some albums were purchased in advance and the count will be counted in advance.

Unlike regular purchases, pre orders does count as real time.

Are the lightsticks really official?

Yes, we guarantee that all lightsticks sold on our site are official.  You can verify this by the company's hologram on the box, connecting to the official app, etc.  

 

SHIPPING

Do you ship to my country?

- Yes, we ship to almost all countries, with some restrictions.  You can check out in our store and it will tell you if your country is restricted for shipping or not.  

How long does it take to ship to my country?

- You can refer to the shipping times here.  Standard shipping times are generally 10-30 days and express shipping times are 7-10 days depending on your country.  Please note that there may be delays due to the pandemic or customs-related delays.

How much is shipping?

- Shipping depends on the item weight and destination.  Our system will automatically determine the shipping cost after you select the product and enter your shipping address.

How do I track my order?

- Once we ship your item, you will receive an email with the tracking number.  You can use that tracking number and track it at www.17track.net.

 

ORDERS

I want to cancel my order, what do I do?

Please email us at info@kpopomo.shop with your order number and request.  If your item is eligible for cancellation, due to payment processor fees, we need to charge a $5 cancellation fee.

Please note that items cannot be cancelled in the following situations:

1.  The item is already shipped.

2.  The product webpage indicates that the product cannot be cancelled due to manufacturer limitations. 

3.  PRE-ORDER items are final, and cannot be cancelled or changed.  Please check carefully before ordering.

I want to change my order shipping address, item size, color, etc, what do I do?

Please email us immediately at info@kpopomo.shop with your order number and request and we will try our best to help accommodate.

We can only help with changing orders while the parcel is still with us, and cannot assist if the package is already mailed.  PRE-ORDER items are final, and cannot be changed.

 

PAYMENT

What are your payment options?  Do you offer cash on delivery?

We accept most major credit cards, debit cards, and Paypal.  Unfortunately, we do not offer cash on delivery.

I received an email about a refund, but it's not back in my bank account yet.

Please note that payment processors take 4-7 days before the money goes back to your bank account.  If it passes this timeframe and you haven't received the money back yet, please reach out to your bank.

My payment was declined but there is still a charge to my account, why?

Even though a transaction has been declined/cancelled, a charge may still appear in your account as it takes time for card issuers and banks to fully process and settle such transactions. However, we wish to assure you that payment was not accepted on our end. Please allow 1-2 business days for any charges for declined transactions to be cleared from your account. If you still see a charge, please contact your bank.